Terms of service

These terms apply to the Findable website service. By paying for the service you accept them.

1. Who these terms are with

The service is provided by Software Hardware and Application Design Solutions Limited, registered in Ireland under company number 681226, of Drumaboden, Ramelton, Co. Donegal, F92YF97, Ireland, trading as Findable.

In these terms, “we” and “us” means that business, and “you” means the business buying the service. Our contact address for all notices, including notice to end this agreement, is support@shad.ie.

2. What we provide

While your subscription is active, we provide:

• A website for your business, hosted by us, at an address we provide or at your own domain once one is arranged.
• Access to edit your own content — your hours, prices, photographs, closure notices and the text on the page — without writing code.
• Maintenance of the structured data search engines read. Where those formats change, we update them across the sites we run, including yours, at no extra charge.
• Assistance setting up your business listings on Google, Bing and Apple, and setting up Google Search Console. These listings are yours and must be verified by you.
• A monthly report of how many people visited your site, called you, or requested directions.
• Email support, with a response within one business day.

Changes to existing content are included, whether you make them or we do. Additional work — new pages, new sections, or features that do not currently exist — is not included. We will quote you before carrying out any chargeable work, and we will not carry it out without your agreement.

3. What it costs and how you pay

The fee is €24.99 per month, with no setup fee, or the amount separately agreed with you in writing.

Prices include VAT. Our VAT number is IE 3717892SH. Payment is monthly in advance by SEPA Direct Debit, collected on or about the same date each month, beginning on the date your site goes live.

If a payment fails, we will notify you and re-present it. If the payment remains outstanding after 30 days, we may suspend the site. We will notify you before we do so. We do not charge late payment fees.

We may change the fee, but not during your first 12 months, and not without at least 30 days’ notice by email. If you do not accept the new fee, you may cancel before it takes effect and you will not be charged it.

4. Ending this agreement

Either party may end this agreement at any time by giving 30 days’ notice by email. You do not need to give a reason.

There is no minimum term and no automatic renewal beyond the monthly cycle. You pay for the month in which your notice period falls. Part-months are not refunded, and you will not be charged for any month beginning after your notice period ends.

We may end this agreement if you fail to pay, or if you require us to publish content that is unlawful. The 30 days’ notice and clause 5 apply in either case.

5. What happens when you leave

When this agreement ends:

• You receive a copy of your site as static files that any web host can serve, at no charge.
• Your own domain remains yours. It is registered in your name, so there is nothing for us to transfer. We will help you point it elsewhere for 30 days after you leave, at no charge. See clause 6.
• Addresses ending in findable.ie remain ours. If you tell us where your site has moved, we will redirect that address there for at least 30 days after you leave, at no charge. After that the address stops working.
• Your content remains yours. We will delete the copies we hold within 30 days of your request, other than records we are required to retain for tax purposes.

6. Your domain

Any domain we register on your behalf is registered with you as the registrant. We act only as technical contact.

Registrar fees are passed on to you at cost, and we will tell you the amount before registering anything. You are responsible for renewing the domain. We will remind you when a renewal is due, and will carry it out on your behalf if you ask us to.

7. Your content

You retain ownership of all content you supply, including text, photographs, your logo, prices and opening hours. You grant us permission to publish that content on your site for the purpose of providing the service, and for no other purpose. We will not use your business name or your site in our own marketing without your prior consent.

You are responsible for the accuracy of your content and for holding the rights to it. You must not:

• supply photographs or other material you do not have permission to publish;
• publish prices, hours or services you know to be out of date;
• require us to publish anything unlawful or misleading.

Text we write and photographs we take for you transfer to you on payment for the month in which they were produced. The software that runs the site remains ours.

8. Availability and support

We do not offer a service level agreement and we do not guarantee a specific level of uptime. We will restore service as quickly as we reasonably can.

Planned maintenance is carried out outside business hours where possible. Faults reported by email are attended to within one business day.

9. Data protection

Your site sets no cookies and does not track visitors. It carries no analytics or advertising scripts, and stores nothing on your customers’ devices. It therefore does not require a cookie consent banner.

Where your site includes an enquiry form, messages sent through it are your data. You are the controller and we are the processor. Our data processing agreement forms part of these terms and sets out what we process, on what instructions, and with what safeguards, as Article 28 of the GDPR requires. Messages are delivered to your inbox and we retain the minimum necessary.

What we hold about you, and for how long, is set out on our privacy page.

10. Liability

Our total liability to you, whether in contract, tort or otherwise, is limited to the fees you have paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law.

11. Changes to these terms

We may change these terms. We will give you at least 30 days’ notice by email before a change takes effect, and will tell you what has changed. If you do not accept the change, you may cancel before it takes effect.

12. Law and complaints

These terms are governed by the law of Ireland, and the courts of Ireland have exclusive jurisdiction.

Complaints should be sent to support@shad.ie. If your complaint concerns our handling of personal data and you are not satisfied with our response, you may complain to the Data Protection Commission at dataprotection.ie.